General

General solutions for all spas. (To replace the FAQ-North American Folder, which is formatted incorrectly.)

How do I replace my cover clips?
When you have a broken male clip these can be replaced not by the strap, with just one tool and with a little bit of play required to remove and repla...
Tue, 14 Feb, 2023 at 10:31 AM
No COM - Topside error Balboa BP501 (TP500/TP600)
To troubleshoot and fix the No COM error message, performing certain board modifications is required. (1). Locate the Control pack, typically lo...
Wed, 20 Dec, 2023 at 8:19 AM
Cost of running a spa
While energy costs vary greatly depending on several factors (e.g. usage, upkeep, etc.), we estimate average* running costs as: Swim spa: $2-4 per day Ac...
Fri, 3 Feb, 2023 at 8:48 AM
What is a Control pack System?
The control pack system is the central operational hub of a spa, responsible for powering every component and optimizing spa functionality when turned on. ...
Tue, 23 Jan, 2024 at 10:54 AM
What is a GFCI Breaker?
A Ground Fault Circuit Interrupter (GFCI) or Residual Current Device (RCD) is a device used to reduce the risk of electric shock. It shuts off an electr...
Tue, 23 Jan, 2024 at 11:19 AM
Tripping GFCI Breaker - Balboa BP Heater Fault Test (BP501, CNBP100)
A fault in the heater could lead to the spa tripping the main GFCI - If the spa consistently trips the dedicated GFCI immediately or shortly after being pow...
Tue, 23 Jan, 2024 at 12:26 PM
240V GFCI Breaker Electrical Installation
IMPORTANT: All Electrical installation work must be performed by a qualified electrician and must conform to the local codes. Before initiating any elec...
Tue, 23 Jan, 2024 at 11:03 AM
Topside Control Centre Error code: HTR FLOW FAIL -- -- -- --
If you are experiencing intermediate error such as HTR Flow Failure messages coming from the display of your topside control centre, verify the water condit...
Thu, 4 Aug, 2022 at 4:31 PM
Bluetooth Set up 5.0 - Hurricane Series
Our Spas include an upgraded entertainment system equipped with speakers, digital MP3 audio and Bluetooth audio stream sound systems. To set up the Bluetoot...
Thu, 23 Mar, 2023 at 12:09 PM
Troubleshooting - Pump surge and pump noise
If a spa pump is encountering a surge when the pump is activated or running, several factors may contribute to this issue: Filtration Housing Area...
Thu, 29 Feb, 2024 at 11:13 AM