General

General solutions for all spas. (To replace the FAQ-North American Folder, which is formatted incorrectly.)

How do I check the status of my order?
If you are inquiring about the status of an order, please contact a Customer Care Agent. You can be connected to a Customer Care Agent by: Calling us at 1...
Thu, 28 Mar, 2019 at 11:19 AM
How do I replace my cover clips
When you have a broken male clip these can be replaced not by the strap, with just one tool and with a little bit of play required to remove and repla...
Wed, 24 Apr, 2019 at 9:43 AM
No COM - Topside error Balboa BP501 (TP500/TP600)
If you are experiencing a No communication error with the topside panel, this is likely due to the connectivity failure on the Main board and/or to the tops...
Fri, 18 Mar, 2022 at 2:09 PM
Cost of running a spa
While energy costs vary greatly depending on several factors (e.g. usage, upkeep, etc.), we estimate average* running costs as: Swim spa: $2-4 per day Ac...
Fri, 3 Feb, 2023 at 8:48 AM