General
General solutions for all spas. (To replace the FAQ-North American Folder, which is formatted incorrectly.)
A Ground Fault Circuit Interrupter (GFCI) or Residual Current Device (RCD) is a device used to reduce the risk of electric shock. It shuts off an electr...
Tue, 23 Jan, 2024 at 11:19 AM
A fault in the heater could lead to the spa tripping the main GFCI - If the spa consistently trips the dedicated GFCI immediately or shortly after being pow...
Tue, 23 Jan, 2024 at 12:26 PM
If you are experiencing intermediate error such as HTR Flow Failure messages coming from the display of your topside control centre, verify the water condit...
Thu, 4 Aug, 2022 at 4:31 PM
Our Spas include an upgraded entertainment system equipped with speakers, digital MP3 audio and Bluetooth audio stream sound systems. To set up the Bluetoot...
Thu, 23 Mar, 2023 at 12:09 PM
Note: Keep in mind that the rapid deterioration of the jets could be due to either: A) Excessive sanitizer compound in the water, or B) Improper levels of...
Tue, 27 Feb, 2024 at 9:42 AM
Even if your spa water appears clear, over time your water will collect a buildup of body oils, lotions, and chemicals from soap products or detergents....
Tue, 1 Oct, 2024 at 2:43 PM
Troubleshooting the Status Pro Feature on Your Spa: The "Status Pro" system indicates the status of your spa using three different colors...
Sat, 20 Dec, 2025 at 10:13 AM
Sound Pulse Audio System Our hot tubs are equipped with the (Sound Pulse advanced entertainment system) featuring speakers and the latest Bluet...
Thu, 19 Jun, 2025 at 2:09 PM