General

General solutions for all spas. (To replace the FAQ-North American Folder, which is formatted incorrectly.)

Delivery Options & Service
Thank you for your interest in our A and B delivery options! The following applies to Acrylic spas only: A). Basic Curbside Delivery is the standard opti...
Wed, 22 May, 2024 at 9:36 AM
How can I check the status of a Service Ticket?
In order to check the status of your Service Ticket, you need to contact a Customer Care Agent. Please contact a Customer Care Agent using one of the fo...
Fri, 5 Apr, 2019 at 9:08 AM
How do I register my warranty?
To register your warranty, please have the following information prepared to be sent through with your registration form: Full Name Full Addr...
Thu, 15 Feb, 2024 at 12:04 PM
Can I use an extension cord?
We do not recommend the use of extension cords with our Plug & Play spas as they can cause damage to the GFCI plug on the unit (see below) and pose a ri...
Thu, 28 Mar, 2019 at 10:06 AM
How do I maintain my spa chemistry?
Recommendations We recommend the purchase of our Canadian Spa Company line of chemicals and maintenance products which have been tested and pro...
Wed, 21 Mar, 2018 at 3:02 PM
How do chemical dispensers work?
Dispensers for Chlorine or Bromine pucks/tabs can be a suitable treatment method as long as they are closely monitored and maintained to prevent chemical ...
Thu, 28 Mar, 2019 at 10:06 AM
How often should I change my filters?
Acrylic Spa Filters: We recommend cleaning the filters regularly and inserting brand new filters every 3-4 months. Soaking the filters overnight with ...
Mon, 8 Jan, 2018 at 3:14 PM
How can I have my spa serviced?
If you need to have your spa serviced, and you are still within your Warranty Period, please contact us using the following methods: Please give us a c...
Mon, 18 Mar, 2019 at 9:39 AM
When can I contact a Customer Care Agent?
If you are looking to reach one of our Customer Care Agents for questions or assistance, you can submit a Support Ticket at any time on our website by click...
Mon, 18 Mar, 2019 at 9:38 AM
How do I check the status of my order?
If you are inquiring about the status of an order, please contact a Customer Care Agent. You can be connected to a Customer Care Agent by: Calling us at 1...
Thu, 28 Mar, 2019 at 11:19 AM