General

General solutions for all spas. (To replace the FAQ-North American Folder, which is formatted incorrectly.)

What is the cost of running one of your hot tubs?
While energy costs vary greatly depending on several factors (e.g. usage, upkeep, etc.), we estimate average* running costs as: Swim spa: $2-4 per day...
Thu, Aug 20, 2015 at 9:52 AM
How can I check the status of a Service Ticket?
In order to check the status of your Service Ticket, you need to contact a Customer Care Agent. Please contact a Customer Care Agent using one of the fo...
Fri, Apr 5, 2019 at 9:08 AM
What are my delivery options?
Thank you for your interest in our different delivery options! The following applies to Acrylic spas only. A Basic Curbside Delivery is the standard...
Wed, Oct 4, 2017 at 10:06 AM
How do I register my warranty?
To register your warranty, please have the following information prepared to be sent through with your registration form: Full Name Full Addr...
Thu, Mar 14, 2019 at 8:28 AM
Where do I find the serial numbers on my product?
ACRYLIC SPAS Your acrylic spa will have a metal manufacturer's plate located outside the spa on one of the panels. The manufacturing date and t...
Wed, Mar 28, 2018 at 3:28 PM
Can I use an extension cord?
We do not recommend the use of extension cords with our Plug & Play spas as they can cause damage to the GFCI plug on the unit (see below) and pose a ri...
Thu, Mar 28, 2019 at 10:06 AM
How do I maintain my spa chemistry?
Recommendations We recommend the purchase of our Canadian Spa Company line of chemicals and maintenance products which have been tested and pro...
Wed, Mar 21, 2018 at 3:02 PM
How do chemical dispensers work?
Dispensers for Chlorine or Bromine pucks/tabs can be a suitable treatment method as long as they are closely monitored and maintained to prevent chemical ...
Thu, Mar 28, 2019 at 10:06 AM
How often should I change my filters?
Acrylic Spa Filters: We recommend cleaning the filters regularly and inserting brand new filters every 3-4 months. Soaking the filters overnight with ...
Mon, Jan 8, 2018 at 3:14 PM
How can I have my spa serviced?
If you need to have your spa serviced, and you are still within your Warranty Period, please contact us using the following methods: Please give us a c...
Mon, Mar 18, 2019 at 9:39 AM