FAQ - North America
Default solution folder, feel free to edit or delete it.
If the tub is leaking from an area next to the Filter housing, there is a chance the leak is actually coming from the screw holes that hold the filter ho...
Fri, 20 Nov, 2020 at 12:04 PM
Please note the App only works in Light Mode and not in Dark Mode on Android and Apple
Fri, 3 Feb, 2023 at 11:14 AM
A fuse in a control pack of a hot tub is a safety device that is designed to protect the electrical components of the hot tub from damage due to an overcu...
Wed, 11 Jan, 2023 at 3:21 PM
As you prepare for your upcoming service appointment, please be mindful of the following: A responsible adult needs to be present (unless otherwise arra...
Thu, 29 Apr, 2021 at 11:18 AM
Merci d'avoir contacté Canadian Spa Company! Afin de mieux vous aider, veuillez enregistrer la garantie de votre produit ICI et nous en informer une fo...
Tue, 18 May, 2021 at 3:41 PM
Thank you for contacting the Canadian Spa Company. Unfortunately, we have been unsuccessful in locating a service technician available in your area. We...
Thu, 26 Aug, 2021 at 2:20 PM
Instructions For Use Keep hot tub filled Remove filter(s), headrests and/or attached pillows Add contents to hot tub. Use 15ml for up to 1500L / 400 ...
Sat, 2 Apr, 2022 at 2:39 PM
IMPORTANT: All Electrical installation work must be performed by a qualified electrician and must conform to the local codes. Before initiating any elec...
Wed, 13 Apr, 2022 at 10:57 AM
If you are experiencing intermediate error such as HTR Flow Failure messages coming from the display of your topside control centre, verify the water condit...
Thu, 4 Aug, 2022 at 4:31 PM
Our Spas include an upgraded entertainment system equipped with speakers, digital MP3 audio and Bluetooth audio stream sound systems. To set up the Bluetoot...
Thu, 23 Mar, 2023 at 12:09 PM