FAQ - North America

Default solution folder, feel free to edit or delete it.

Filter Housing Screw Leak
If the tub is leaking from an area next to the Filter housing, there is a chance the leak is actually coming from the screw holes that hold the filter ho...
Fri, 20 Nov, 2020 at 12:04 PM
Canadian Spa App
Please note the App only works in Light Mode and not in Dark Mode on Android and Apple 
Fri, 3 Feb, 2023 at 11:14 AM
Required Fuse Specification - Canadian Spa & Balboa
A fuse in a control pack of a hot tub is a safety device that is designed to protect the electrical components of the hot tub from damage due to an overcu...
Thu, 2 Nov, 2023 at 2:52 PM
Service Appointments & Covid-19 Protocols
As you prepare for your upcoming service appointment, please be mindful of the following: A responsible adult needs to be present (unless otherwise arra...
Thu, 29 Apr, 2021 at 11:18 AM
Confirmation of Warranty Registration - French
Merci d'avoir contacté Canadian Spa Company! Afin de mieux vous aider, veuillez enregistrer la garantie de votre produit ICI et nous en informer une foi...
Tue, 18 May, 2021 at 3:41 PM
Non-Serviceable Areas
Thank you for contacting the Canadian Spa Company. Unfortunately, we have been unsuccessful in locating a service technician available in your area.  We...
Thu, 26 Aug, 2021 at 2:20 PM
How to Flush your Spa Properly
Instructions For Use Keep hot tub filled Remove filter(s), headrests and/or attached pillows Add contents to hot tub. Use 15ml for up to 1500L / 400 ...
Sat, 2 Apr, 2022 at 2:39 PM
The Impact of Sanitizer Composition and Use
“A rose by any other name would smell as sweet” – in this case, Shakespeare was NOT referring to hot tub chlorine! A very common assumption from many own...
Mon, 29 Jan, 2024 at 9:52 AM