FAQ - North America

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The Impact of Sanitizer Composition and Use
“A rose by any other name would smell as sweet” – in this case, Shakespeare was NOT referring to hot tub chlorine! A very common assumption from many own...
Thu, 29 Feb, 2024 at 2:13 PM
Required Fuse Specification - Canadian Spa & Balboa
A fuse in a control pack of a hot tub is a safety device that is designed to protect the electrical components of the hot tub from damage due to an overcu...
Thu, 2 Nov, 2023 at 2:52 PM
How to Flush your Spa Properly
Instructions For Use Keep hot tub filled Remove filter(s), headrests and/or attached pillows Add contents to hot tub. Use 15ml for up to 1500L / 400 ...
Sat, 2 Apr, 2022 at 2:39 PM
Filter Housing Screw Leak
If the tub is leaking from an area next to the Filter housing, there is a chance the leak is actually coming from the screw holes that hold the filter ho...
Fri, 20 Nov, 2020 at 12:04 PM
Canadian Spa App
Please note the App only works in Light Mode and not in Dark Mode on Android and Apple 
Fri, 3 Feb, 2023 at 11:14 AM
Service Appointments & Covid-19 Protocols
As you prepare for your upcoming service appointment, please be mindful of the following: A responsible adult needs to be present (unless otherwise arra...
Thu, 29 Apr, 2021 at 11:18 AM
Non-Serviceable Areas
Thank you for contacting the Canadian Spa Company. Unfortunately, we have been unsuccessful in locating a service technician available in your area.  We...
Thu, 26 Aug, 2021 at 2:20 PM
Oh No No! My spa has a leak!
In the event of a sudden or gradual leak in your spa, don't panic. There are some factors to consider that can help us address the situation: Wha...
Thu, 29 Feb, 2024 at 3:53 PM
Spa start-up & Chemical FAQ
We offer a wide collection of guideline articles and YouTube videos for online tutorials, with additional resources available in the owner's manual -...
Wed, 14 Aug, 2024 at 8:44 AM