In the event of a sudden or gradual leak in your spa, don't panic. There are some factors to consider that can help us address the situation:
Please note that a weekly water level drop of about 1–2 inches is normal, typically caused by condensation, evaporation, or high humidity. With that in mind, we recommend focusing on monitoring the water level rather than the wet spots around the spa.
- What is the rate of water loss?
Is water gushing everywhere? Please call us immediately at 1-877-347-7727.
- Is it a slow drip that took some time to be noticed?
Please call or submit a service ticket with your name, address, a contact number, and photos of the leak here: Hot Tub Service – Canadian Spa Company
- How and when did you first notice any indication of a leak?
If you can obtain photos of where you first noticed the water loss, it will provide us with important information on what might be causing the leak.
- Can you investigate more precisely?
Even once we know a spa is leaking, we can't determine the necessary parts to stop the leak in a specific situation without your help.
Note: Removing the siding panels to try to locate and photograph the leak site is the best way to provide us with the information we need to ship parts and send a technician (if necessary) to resolve the issue.
Example:
