If you are inquiring about the status of an order, please contact a Customer Care Agent. You can be connected to a Customer Care Agent by:

  1. Calling us at 1(877)-347-7727
  2. Emailing us at [email protected]
  3. Logging a Support Ticket by clicking HERE.


If you are inquiring about the shipping or delivery times for an Acrylic Spa, Sauna, or Hardtop Cover:

  1. Please contact a Customer Care Agent
  2. We will connect you to our Logistics Department


Please note that shipping and delivery dates are always an estimated time frame and may vary depending on factors such as location, weather conditions, third party delivery/courier companies, and any other extenuating circumstances.


Here are some links to the tracking pages of couriers we work with:


Same Day Tracking: http://www.sameday.ca/Forms/TrackShipment.aspx

Fedex Tracking: https://www.fedex.com/apps/fedextrack/?action=track

Canada Post Tracking: https://www.canadapost.ca/trackweb/en#/home

UPS Tracking: https://www.ups.com/track?loc=en_CA&requester=WT/