If the Jet Massage function is activating on its own, this is a normal occurrence.

A new Automatic Moisture Protection feature has been added to the Portable Control Units which will cause the jets to activate for approximately 90 seconds every 24 hours.

This is to purge any condensation that may have formed in the blower port, prevent build-up within the pipes and increase the lifespan of the PCU.

Do not worry about the lid being damaged as the clips are strong enough to hold it in place.

The thermal blanket within the spa may bunch up, however you can simply reposition it after the cycle has ended.

If you experience any abnormalities, and to ensure that we can provide you with the correct assistance, please send through the following pieces of information to Customer Service:

  • Original purchaser information (shipping address, full name, telephone number, where product was purchased from) 
  • Purchased product (make and model) 
  • Video of the issue (if possible) 
  • Pictures of serial numbers. PORTABLE SPAS: Picture of the serial number on the white label of the PCU (starts with "CSC") along with the picture of the serial number on the outside of the spa liner (starts with "JL") 

Once we have received this information we will be able to proceed with processing your request. Please note that if any repairs or modifications are made to the product without the consent of a Canadian Spa Company representative the manufacturer's warranty may be considered void.