The Audio Control can be found on our Acrylic hot tubs. The Audio Control is independent of the Main Control pack and  can easily be replaced, or checked to ensure it's wired connections are still attached. 

When powered on, the Audio Control will illuminate blue around its edges, if not, this could mean there is no power to the  Audio Control.

In some cases a wired connection could be loose from shipping and handling, and simply need to be secured.

Opening the spa's Cabinet Panels directly underneath the Audio Control will give you access to its power cable connection.

Ensure the connection is firm, and that the threaded collar is in place holding the two ends of the connection together.

*If the issue persists please contact Customer Care by submitting an e-mail to Please include your name and contact information in the body of your e-mail.