Infrared Sauna Limited Warranty

Canadian Spa Company Sauna Warranty Procedure Canadian Spa Company takes all measures to manufacture their product with a high level of quality and integrity, but in the case of a warranty issue during product ownership, Canadian Spa Company will either repair or replace the faulty component with a similar or better component to ensure that the customer is satisfied.

Coverage

A sauna purchased through Canadian Spa Company (or one of it’s authorised resellers) is eligible for the following warranty: 

  • 1 year parts replacement warranty on faulty electronic components
  • Product to have been received without defects upon original receipt of the product


Any electronic component within the sauna (includes electrical items such as heater, control box, LED lights, wiring, speakers, Bluetooth module, transformers) are entitled to be replaced at no cost to the customer if found faulty within a 1 year warranty period starting from the date of the original transaction. To act on this warranty, the customer must contact the Canadian Spa Company service department immediately to log their issue, at which time the Customer Care agent will determine if the component is found faulty, an RMA is raised by a Canadian spa employee to return the faulty item at the cost of Canadian Spa Company. Once the faulty component is received and validated, Canadian Spa Company will ship out a replacement at no charge to the customer. Canadian Spa Company will not be responsible for any labour charges that may be associated with the replacement. After repair/replacement, no further warranty will be granted or extended. Product will still remain under the original purchaser’s warranty.

Canadian Spa Company reserves the right to deny any return that is sent back without an approved RMA number.


All remaining sauna components (includes but not limited to: wooden panels, roof, sides, floor, structure, glass doors, hinges) are to be inspected immediately upon receipt of the goods for any damage. Any damage must be reported within 2 days of receipt, otherwise it will be understood that the product has been received in good condition without damage. All of our saunas are made from natural wood and accordingly appearances may vary. When you are purchasing our saunas you are buying handmade pieces where the natural wood may experience varying levels of distressing over time; this may involve wood splits, fading from sunlight, shifting, swelling etc. These instances are a normal occurrence of the natural wood product and are not replaceable under this warranty. Please follow the care tips outlined in the manual for proper maintenance and protection.

Requirements:

  • Customer must have originally registered their warranty upon receipt of the product (within 30 days of receipt)
  • Product must have been purchased through an authorised seller of Canadian Spa Company products
  • Customer must have initiated contact with CanadianSpa Company and confirmed the faulty component within the warranty period from date of original purchase
  • Product must not be operated for longer then 90 minutes per session

Failure to adhere to any of these requirements may void this warranty. Please contact our service department for any questions or concerns [email protected]