In some instances, a sauna heater panel may stop heating. This can be caused by improper wiring, heater panel not fully plugged in or a faulty/dead panel. In the event that you need to replace a heater panel, please make sure to fill out your Sauna Warranty HERE and then log a support ticket HERE.
*Only saunas who have a valid warranty registration will receive replacement parts under the 1 year parts warranty.
To watch how to change a heater panel on a Canadian Spa Sauna, please watch here:
https://www.youtube.com/watch?v=P1DEYXEzK7Q
The process to replace the heater panel is fairly straight forward. To start, you will need a phillips screw-driver, a small flathead screwdriver and a cordless drill. The small flathead will be used to undo the heater panels ceramic terminal block while the regular Phillips or cordless drill will be used to remove the heater panels off the walls.
(We recommend the screw-driver over a drill as it will reduce the risk of stripping screws or damaging the wood).
- First, you are looking to locate the faux wood stickers, as they will cover the screws that hold the carbon heater and its from to the larger panel.
2. Once you remove all screws, you will gently move the panel forward about an inch, as the cord for the heater will still be securing the carbon heater to the panel via the ceramic terminal block.
For some older models & smaller heater panels:
To remove the carbon heater and its frame, you will need to widen the hole the cord passes through in order to be able to free the carbon heater's power cord from the larger wooden panel.
3. Once you have pulled back the heater and found the ceramic block, take a photo with your phone so you remember the correct wiring before disconnecting the wires from the ceramic terminal block. To remove the wires, simply undo the small screw securing the heater panel wire to the block. The screws are rather small so you will need a small flathead or Phillips head to undo them. Once the screw is a little loose, you should be able to pull the wire out easily. If there is any resistance, undo the screw a little more before it slides out with ease.
4. Once you have successfully removed the heater and its wooden frame from the wall, you will be able to turn the frame around. There will be at least one section of the wooden border with screws holding it in place. Remove those screws, and subsequently the wooden "gate" they held in place. This will allow you to slide the carbon heater out of place.
 | All of our sauna carbon heaters and their wooden frames will follow this rule, although the "gate" may be in a different location on that wooden frame. On larger saunas, there will be 2 carbon heaters behind the legs, and their "gates" will either be along the top or bottom of the wooden frame. |
 | Once the non-functional carbon heater has been removed, the replacement will slide easily into place. You will then be able to thread the cord and its connector through the widened cut-out in the wooden panel. |
Wiring Sauna
5. Wiring the sauna is extremely important. If not done correctly, it can cause issues and possible arcing that can cause burn marks on the sauna wood as well as heating issues. Make sure to follow this diagram to ensure you have it wired properly inside the ceramic terminal block. It’s best to take a photo of the connection once you pull back the heater panel so you can easily remember how it was wired.
If the wire strands are not tightly together or frayed, you can twist them with your fingers back to shape and then slide them into the terminal block with ease.
To wire the sauna properly, both the wires coming from the topside control box should already be wired into one end of the ceramic terminal block. The other side is to connect the heater panels. Black to black or blue and white to white or red.
Once you’ve connected the panel back to the block, you can secure the ceramic terminal block back to the wall. Then simply retrace your steps to screw the wooden frame and carbon heater back to their larger wooden panel, and replace the faux wood stickers to cover your screws. You’ve now successfully replaced a heater panel on a Canadian Spa Sauna!